The Med Spa CEO

Turn Strangers into Pre-Sold Patients (The Before-During-After Marketing Playbook)

November 5, 2025

Turn Strangers into Pre-Sold Patients (The Before-During-After Marketing Playbook)

Visibility without trust doesn’t book premium, ready-to-buy patients. In this episode, I break down the trust-building assets every aesthetic or wellness practice needs across the entire customer journey, before, during, and after. I share how to engineer content, frameworks, guides, emails, events, and your consult flow so they shorten the trust timeline, pre-sell your authority, and lead patients directly into your signature offers. 

Turn Strangers into Pre-Sold Patients (The Before-During-After Marketing Playbook)

HIGHLIGHTS

  • How to design a 3-stage trust ecosystem.
  • The 4 content pillars that build authority.
  • A replicable authority funnel (with opt-in + email sequence) you can spin up now.
  • How to use the CARES consult to systematically stack trust during appointments.
  • Follow up ideas that compound trust over time.

RESOURCES + LINKS

Try Ask Heather AI for 30 Days HERE

Apply for The Med Spa Advantage HERE

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Heather: @heatherterveen